IT Technical Writer

Full Time posted 1 month ago

Job Description



Merit Services is seeking an IT Technical Writer to join our client’s dynamic team. As an IT Technical Writer requires using your technical knowledge, ability to solve problems and focus on customer support to effectively handle and solve IT problems promptly. This presents an exhilarating chance to serve as the initial touchpoint for IT assistance, making a significant contribution to our organization’s efficiency and triumph.



  • Work together with subject matter experts and stakeholders to acquire information and grasp intricate technical ideas.
  • Develop and uphold an assortment of technical materials such as user manuals, installation guides, troubleshooting guides, and knowledge base articles.
  • Convert technical information into language that is easily comprehensible and concise for different user groups.
  • Arrange and format information proficiently, guaranteeing smooth progression and effortless browsing within the documentation.
  • Check and revise written materials for grammar, style, and precision, guaranteeing compliance with company norms and instructions.
  • Undertake thorough research and keep up-to-date with current industry trends and best practices in order to improve the quality and applicability of the documentation.
  • Collaborate with different teams, including software developers, system administrators, and quality assurance specialists, to collect information and confirm the accuracy of technical content.
  • Work together with the marketing and training departments to establish a coherent and harmonious connection between technical documentation and the overall branding and messaging of the company.
  • Collect feedback from users and utilize it to continuously improve and enhance the documentation.
  • Provide support in creating templates, style guides, and other resources aimed at standardizing and simplifying the documentation procedure.



  • An undergraduate degree in Technical Communication, Computer Science, or a closely related discipline.
  • Demonstrated background in the field of IT Technical Writing, Technical Communication, or a related position.
  • This individual possesses impressive abilities in writing, editing, and proofreading, demonstrating exceptional attention to detail.
  • Possessing a strong inclination in technical matters and a capability to comprehend intricate technical ideas.
  • A clever ability in utilizing a range of documentation tools, including Microsoft Word, Adobe Acrobat, and content management systems.
  • A good understanding of technical writing conventions, such as DITA or Markdown, and reference materials like the Chicago Manual of Style or Microsoft Manual of Style.
  • Being able to work without constant supervision, handle multiple assignments simultaneously, and achieve tasks within specified time frames.
  • Possessing excellent communication and interpersonal abilities, capable of effectively collaborating with cross-functional teams.
  • Having prior knowledge in graphic design or multimedia tools for improving visual elements in documentation is an advantageous addition.



  • The salary offered will be competitive and will depend on the candidate’s experience and qualifications.
  • The health and dental benefits package is comprehensive.
  • A retirement savings plan that includes contributions from the employer.
  • Compensated time off and individual absence.
  • Possibilities for enhancing professional skills and advancing one’s career within the organization.
  • An environment that encourages collaboration and inclusiveness in the workplace.