IT Operations Manager

Full Time posted 2 months ago

Job Description



Merit Services is seeking an IT Operations Manager to join our client’s dynamic team in Sherbrooke. As an IT Operations Manager, your responsibilities include supervising the daily activities, leading a group of IT experts, and maximizing our technology assets. This is an exhilarating chance to utilize your leadership abilities, technical knowledge, and strategic thinking to enhance operations and contribute to the expansion of our organization.


  • Effectively oversee and supervise the IT operations team, delivering direction, assistance, and evaluations to guarantee a dynamic and accomplished staff.
  • Manage the setup, arrangement, and upkeep of hardware, software, and network systems, guaranteeing maximum efficiency and accessibility.
  • To ensure security, compliance, and operational efficiency, it is important to create and execute appropriate IT policies, procedures, and standards.
  • Effectively oversee relationships with IT vendors, engage in contract negotiations, and enforce compliance with service level agreements.
  • Intelligently observe IT systems, networks, and applications in order to detect and resolve problems, guaranteeing minimal interruptions and time offline.
  • Work together with various parties involved to recognize the requirements of information technology, suggest viable remedies, and synchronize IT projects with the objectives of the organization.
  • Smartly optimize allocation of resources and cost-effectiveness by developing and overseeing IT budgets.
  • Keep up-to-date with new technologies, industry patterns, and preferred methods, suggesting creative solutions to improve our IT operations.
  • Promote an environment that embraces constant growth, motivating the IT operations team to share knowledge, work together, and enhance their professional skills.


  • Demonstrated expertise in roles such as IT Operations Manager, IT Manager, or other comparable leadership positions, responsible for supervising IT operations and infrastructure.
  • A profound understanding of IT systems, networks, infrastructure elements, and principles of security.
  • Having familiarity with the ITIL framework and expertise in implementing effective IT service management practices.
  • Great ability to lead and manage individuals, capable of inspiring and energizing a team.
  • Having a strategic mindset and the capability to coordinate IT projects with the objectives of the organization.
  • Excellent problem-solving and decision-making capabilities, combined with the aptitude to efficiently prioritize tasks and effectively resolve issues.
  • Exceptional communication and teamwork abilities, enabling efficient collaboration with individuals of diverse backgrounds and hierarchies.
  • Preferred certifications include ITIL, PMP, or CISSP, that are relevant to the position.



  • Attractive salary offered according to individual’s experience and qualifications.
  • A thorough package of health and dental benefits.
  • A retirement savings program that includes contributions from the employer.
  • Paid vacation and personal leave refer to time off from work that is granted by an employer, during which the employee continues to receive his or her regular salary or wages.
  • There are chances for individuals to enhance their skills and progress in their careers within the organization.
  • An environment that encourages collaboration and inclusivity in work.

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