IT Help Desk Technician

Full Time posted 4 months ago

Job Description


Merit Services is seeking an IT Help Desk Technician to join our client’s dynamic team a in Trois-Rivières. As an IT Help Desk Technician requires using your technical knowledge, ability to solve problems and focus on customer support to effectively handle and solve IT problems promptly. This presents an exhilarating chance to serve as the initial touchpoint for IT assistance, making a significant contribution to our organization’s efficiency and triumph.


  • Deliver technical aid and assistance to users, addressing queries and resolving IT-related problems either through phone, email, or face-to-face interaction.
  • Efficiently identify and resolve hardware, software, and network issues through diagnostic and troubleshooting methods.
  • “Send complicated or unresolved problems to the relevant IT teams or vendors, and monitor and record the progress of these issues. “
  • Smartly carry out the installation, configuration, and updating of computer hardware, software, and peripherals.
  • We provide assistance in managing user accounts, such as creating new accounts, resetting passwords, and managing access privileges.
  • Smartly instruct and advise users about optimal IT practices, encompassing data security measures and backup protocols.
  • Work together with IT teams to recognize ongoing problems and suggest strategies to enhance system efficiency and user satisfaction.
  • Keep precise records of help desk tickets, recording the specifics of the issue, solutions, and steps taken to troubleshoot.
  • Make sure to stay informed about the latest advancements in technology and industry trends to improve your technical expertise and abilities.
  • Deliver top-notch customer service, guaranteeing a pleasant and professional encounter for every user.


  • An associate’s degree or a diploma in Information Technology, Computer Science, or a relevant area of study.
  • Demonstrated expertise in the positions of IT Help Desk Technician, Technical Support Specialist, or a comparable role.
  • Excellent understanding of computer hardware, software, operating systems, and networking principles.
  • Knowledge of help desk software and ticketing systems.
  • The individual possesses advanced problem-solving and analytical abilities, with a strong focus on meticulousness.
  • The person possesses excellent communication and interpersonal abilities, demonstrated by their skill in effectively conveying technical information to individuals without a technical background.
  • Having a strong commitment to customer satisfaction and placing great emphasis on delivering outstanding support and service.
  • Capacity to operate autonomously and cooperatively in a dynamic setting.
  • It is preferable to have relevant certifications like CompTIA A+, Microsoft Certified Professional (MCP), or HDI Support Center Analyst.



  • The salary will be determined competitively considering one’s experience and qualifications.
  • A comprehensive package offering health and dental benefits.
  • An employer-sponsored retirement savings plan accompanied by contributions made by the employer.
  • Compensation for time off and private absence.
  • The company provides numerous chances for individuals to enhance their professional skills and advance their careers.
  • A work environment that encourages collaboration and inclusivity.

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