Customer Service Representative
Full Time posted 1 month agoJob Description
Industry:Â Hospitality
Summary:
Join our team as a Customer Service Representative and be a crucial part of providing exceptional service to our valued customers. If you’re passionate about helping people and have excellent communication skills.
RESPONSIBILITIES:
- Â Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development/presentation, and closing
- Â Proactively engage with customers using phone, email, web conferencing
- Â Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology
- Â Manage relationships with customers
REQUIRED:
- Â 3 years of customer service experience with quoting experience strongly preferred
- Â Ability to read and interpret documents such as customer quotes/contracts, marketing materials, and customer testing specifications
- Â Ability to write routine reports and correspondence.
- Â Ability to speak effectively before groups of customers or employees of an organization
- Â Ability to calculate figures and amounts such as discounts, interest, commissions, and proportions and apply concepts of basic algebra and geometry.
- Â Ability to solve practical customer problems.
BENEFITS:
- Competitive salary and opportunities for growth within the company.
- Comprehensive training and development programs to enhance your skills.
- Collaborative and inclusive work environment.
- Health and wellness benefits for you and your family.