Technical Support Specialist

Full Time posted 3 months ago

Job Description

INDUSTRY: Technology 

SUMMARY:
Merit Services is seeking a highly skilled Technical Support Specialist to join our esteemed client’s team in the vibrant city of North York. As a Technical Support Specialist, you will be the first point of contact for clients, providing exceptional technical assistance, troubleshooting, and problem-solving expertise to ensure smooth operations and customer satisfaction.

RESPONSIBILITIES:

  • Provide first-level technical support to clients via phone, email, or chat, addressing their inquiries, issues, and technical challenges promptly and effectively.
  • Diagnose and resolve hardware, software, and network-related problems, employing your strong technical knowledge and troubleshooting skills.
  • Guide clients through the setup, configuration, and usage of software applications, systems, and devices.
  • Collaborate with cross-functional teams, including developers and engineers, to escalate and resolve complex technical issues.
  • Document and maintain detailed records of client interactions, technical solutions, and issue resolutions.
  • Proactively identify recurring problems or emerging trends, and provide insights to improve product functionality and customer experience.
  • Stay updated on the latest software and hardware technologies, conducting self-learning and training to enhance your technical expertise.
  • Assist in the creation and maintenance of support documentation, knowledge base articles, and troubleshooting guides.
  • Deliver exceptional customer service, ensuring clients receive timely and accurate assistance with a focus on customer satisfaction.

QUALIFICATIONS:

  • Proven experience as a Technical Support Specialist or a similar role, providing technical assistance and troubleshooting to clients.
  • Strong technical knowledge of computer systems, software applications, hardware components, and network configurations.
  • Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues effectively.
  • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals.
  • Customer-centric mindset with a passion for delivering outstanding service and building positive client relationships.
  • Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
  • Familiarity with support ticketing systems and customer relationship management (CRM) tools.
  • Ability to adapt quickly to new technologies and learn new software applications.

BENEFITS

  • Competitive salary package with opportunities for performance-based incentives.
  • Comprehensive health insurance plan, including medical, dental, and vision coverage.
  • Flexible work schedule and the option for remote work arrangements.
  • Professional development opportunities, including training programs and certifications to enhance technical skills and career growth.
  • Collaborative and inclusive work environment that fosters teamwork and innovation.

Contact us today to explore new opportunities, or connect with us on LinkedIn for the latest updates.