Operations Technician
Full Time posted 4 weeks agoJob Description
Industry: Mining
Summary:
Do you possess problem-solving skills and a strong desire to ensure efficiency. Become a valuable member of our Halifax team and contribute significantly to improving our operational procedures. As an Operations Technician, your role is vital to our daily operations and plays a significant role in ensuring our success.
RESPONSIBILITIES:
- Â Responsible for remotely and physically deploying Bitcoin mining hardware and collecting data needed for facility audits
- Â Responsible for auditing hardware and company-owned fixed assets at facilities
- Â Responsible for handling second-tier customer inquiries, facility issues and working across departments to provide epic support
- Â Communicate important customer account updates to the proper department
- Â Provide second-tier technical support to customers and facilities
- Â Monitoring the mining farms network remotely.
- Â Remote rebooting, diagnostics, and facilitating repairs with our partners
- Â RMA and repair coordination
- Â Facility coordination
- Â Data entry
- Â CRM Management
- Â Act as a resource across Compass to increase cohesion for strategic plans
REQUIRED:
- Â IT or onsite service background
- Â 1+ years experience in an IT role and a proven ability to provide a high level of skilled support.
- Â Experience working with enterprise switches and routers.
- Â A basic understanding of IP addressing and subnets.
- Â An understanding of small electronics or medium to low voltage electrical
- Â Strong problem-solving skills
- Â Superior communications skills with the ability to interact, converse, and share ideas effectively with a wide range of people, internally and externally
- Â Balanced ability to work in a high-paced work environment
- Â Ability to travel up to 50% to assist with facility operations
- Â Experience working with crypto mining hardware is a plus but not required