Manager – Risk & Compliance

Full Time in Banking and Finance
  • Post Date: January 3, 2020
  • Apply Before : March 3, 2020
  • Salary: $65,000.00 / Per Year
  • Applications 0
  • View(s) 112
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Job Detail

  • Career Level Manager
  • Experience 5 Years
  • Industry Development

Job Description

Merit Services is hiring!

Our client in the e- payment industry is looking to fulfill the position of Manager- Risk and Compliance. The company is offering a competitive salary with health benefits and option of performance bonus

  • 5+ years of experience is a requirement.
  • Job role requires the employee to work full time at their head office, located in Vaughan.
  • Remote work not available
  • Reports to: EVP Anti-Fraud, Compliance & Operations

Key Responsibilities and Accountabilities include but are not limited to:

  • Manage all escalations from Sales, Merchants, and Bank Partners; provide directions while ensuring compliance with Credit Risk Policy and Risk Matrix Initiatives
  • Reporting of KPIs & Metrics o Provide decisions and recommendations for more complex cases and manage staff in day-to-day operations. Act as mentor to staff o Monitoring Credit and Risk lifecycle of existing clients.
  • Identify areas for process improvements. Develop, maintain and implement process solutions for the Credit, Risk, Settlement and Compliance teams
  • Manage/identify merchant fraud including, contacting merchants if unusual situations/processing activity is identified and responding accordingly if further risk mitigation steps are required
  • Manage, implement and monitor the Underwriting strategy as dictated by the company and the sponsor bank.
  • Manage, implement and monitor the Chargeback process for new and existing merchants.
  • Manage, implement and monitor the fraud detection strategy.
  • Address merchant concerns and educate merchants on best practices with regards to card processing.
  • Represent the company’s brand when speaking and working with merchants
  • Ability to work and manage merchants’ issues and concerns
  • Work closely with strategic business partners to manage the success of the Underwriting and Risk strategy.
  • Manage compliance team and ensure all requirements required by Card Brand Schemes and our Sponsor Bank are satisfied.
  • Ability to prioritize multiple initiatives.
  • Extensive knowledge of product(s) and solution options.
  • Assist in developing processes and procedures for both/either department and client enhancements.
  • Understand and assess client needs, troubleshoot issues, quantify downstream impacts.
  • Perform what-if analysis to explore impact of industry announcements.
  • Keep management abreast of client developments.
  • May interact with members of other LOBs.
  • Research, champion, advocate and follow through on issues/questions.
  • Make recommendations on new products and services dependent on client input and general industry observations.
  • Prepare portfolio performance summaries for upper management.