Logistic Service Coordinator

Job Detail

Job Responsibilities:

Manage a store portfolio by ensuring service execution and performance are in line with customer and company objectives
Establish a relationship and develop an in-depth knowledge of the stores’ profiles and their operational requirements
Delivers service excellence by exceeding service level agreement benchmarks
Tracks and monitors the daily progress of delivery routes, order processing and dispatches, ensuring that changes, disruptions and delays are communicated to customers in advance
Responds to store emails, resolves logistics-related concerns, and escalates non-logistics concerns to the appropriate support team(s).
Lead in resolving recurring order and delivery issues with the transportation vendors and Logistics team
Acts as the primary contact between the stores, transportation providers and Logistics
Identifies and makes process improvement recommendations to the Logistics team by analyzing service performance results against benchmarks
Works with the Logistics teams in developing customer-facing standard operating procedures

Qualifications:

High school diploma required
Post-secondary designation in supply chain, warehousing, distribution, or logistics preferred
At least one year of direct experience in freight/transportation operations, distribution or customer service
Customer-oriented, and able to adapt and respond to different types of clients
Demonstrated ability to be proactive and resourceful when dealing with issues and challenges
Demonstrated ability to operate in a fast-paced, high-pressure and dynamic environment
Excellent analytical, critical thinking and troubleshooting skills
Excellent oral and written communication skills
Proficient with MS Office suite
Can work odd hours when required – on-call, evenings and weekends
Familiar with CRM systems and best practices
Proficiency in ERP/MRP systems
Able to compile basic Excel reports for analysis

Job Types: Full-time, Permanent

Benefits:

Schedule: