Logistic Service Coordinator

Full Time Permanent in Transportation / Logistics Email Job
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Job Detail

  • Job ID 13266

Job Description

Job Responsibilities:

  • Manage a store portfolio by ensuring service execution and performance are in line with customer and company objectives
  • Establish a relationship and develop an in-depth knowledge of the stores’ profiles and their operational requirements
  • Delivers service excellence by exceeding service level agreement benchmarks
  • Tracks and monitors the daily progress of delivery routes, order processing and dispatches, ensuring that changes, disruptions and delays are communicated to customers in advance
  • Responds to store emails, resolves logistics-related concerns, and escalates non-logistics concerns to the appropriate support team(s).
  • Lead in resolving recurring order and delivery issues with the transportation vendors and Logistics team
  • Acts as the primary contact between the stores, transportation providers and Logistics
  • Identifies and makes process improvement recommendations to the Logistics team by analyzing service performance results against benchmarks
  • Works with the Logistics teams in developing customer-facing standard operating procedures


  • High school diploma required
  • Post-secondary designation in supply chain, warehousing, distribution, or logistics preferred
  • At least one year of direct experience in freight/transportation operations, distribution or customer service
  • Customer-oriented, and able to adapt and respond to different types of clients
  • Demonstrated ability to be proactive and resourceful when dealing with issues and challenges
  • Demonstrated ability to operate in a fast-paced, high-pressure and dynamic environment
  • Excellent analytical, critical thinking and troubleshooting skills
  • Excellent oral and written communication skills
  • Proficient with MS Office suite
  • Can work odd hours when required – on-call, evenings and weekends
  • Familiar with CRM systems and best practices
  • Proficiency in ERP/MRP systems
  • Able to compile basic Excel reports for analysis

Job Types: Full-time, Permanent


  • Casual dress
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Store discount
  • Vision care


  • Monday to Friday
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