Customer Service Representative – Quebec

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Job Detail

  • Job ID 13235

Job Description

What is in it for you:

  • Our client is in the TOP 100 Employers in Canada
  • Salary of 19,25$/h
  • Work from home position (wired internet connection needed), transitions to hybrid if one becomes permanent
  • 5 months contract with possibility of permanency
  • Rotating shifts between the hours of 8:00am and 10:00pm EST, Monday to Friday
  • Paid training of approximately four weeks in a virtual environment

A day in the life of a Customer Service Professional:

  • Representatives are on the phones for much of their day, except for scheduled breaks/lunches
  • When fully trained, expectation is to manage a high volume of calls per day
  • Provide a high level of service to external and internal customers for all products
  • Respond to all customer service inquiries, answering a standard number of calls and related investigation work by following set procedures and utilizing administrative expertise
  • Ensure positive and effective relationships are maintained with customers and sponsor partners
  • Act as primary contact for customers’ requests by researching the problem/issue through interaction with multiple internal customers to find the appropriate information and solution
  • Proactively works to identify and correct customer issues, to resolve customer complaints and concerns, and to coordinate with other staff and departments as required
  • Process transactions on specific product lines and maintain records accurately within established standards utilizing existing technology
  • Maintains a sound level of product, procedures, systems, and industry knowledge, across specific product lines, and of the service provided by Affinity Markets.
  • Works with other team members to ensure a cohesive unit and consistent high level of service

What you will need to succeed:

  • A DEC or equivalent formation
  • 2 years of experience in a call center environment
  • Excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner
  • Exceptional technical capabilities, troubleshooting skills and attention to detail is always a priority
  • Be confident in your ability to learn, apply and convey information quickly and accurately
  • Superior communications skills and can think on your feetA “can-do” mindset and a positive attitude and flexibility as call volume fluctuate
  • Previous experience in a contact center environment would be preferred
  • Knowledge of financial services, investment vehicles, retirement products and services are assets

Job Types: Full-time, Permanent, Fixed term contract
Contract length: 5 months

Salary: $19.25 per hour

Benefits:

  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:
100% Remote in Canada

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